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General Terms and Conditions for the Purchase of Deloitte SAM Academy Training Courses

These terms and conditions apply to the provision of any Deloitte SAM Academy training course that Deloitte LLP may offer. Please read these terms and conditions carefully before registering to book any course as they contain important information and by submitting a booking request you are agreeing to be bound by these terms to the exclusion of all other terms. If you do not agree to be bound by these terms we will be unable to accept your booking request.

1. Definitions

“Agreement” means our booking acceptance and these terms and conditions.

“Attendee” you or any employee of your organisation detailed in your booking request or substitute as permitted in accordance with clause 3.4.

“Course” any Deloitte SAM Academy training course offered by Deloitte LLP.

“Course Materials” means the information provided by us to attendees as a Course aid (whether in hard copy or electronic form).

“Deloitte”, “we”, “us” or “our” means Deloitte LLP with its place of business at 2 New Street Square, London EC4A 3BZ.

“Fees” means the fees payable for the Course booking.

“Force Majeure Event" means any event arising that is beyond the reasonable control of Deloitte.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Website” means www.samacademy.eu/gb/en/

“you”, “your” means the person, firm, company or other entity company booking a Course.

2. Course Booking

2.1 Please note that the number of available places on each Course is limited and that places are provided on a strictly “first come, first served” basis.

2.2 You can book a Course by sending an email to info.uk@samacademy.eu “your booking request”. Your booking request is an offer to purchase a place on the Course on these terms and conditions and we reserve the right to decline your request (in full or part) at any time until we have provided you with written acceptance confirmation in accordance with clause 2.3 below.

2.3 We will confirm whether we can accept your booking request or if the Course is oversubscribed. This confirmation will be sent to the email address from which you sent your booking request. Our written acceptance will create a binding contract with you on these terms and conditions. We will use reasonable endeavours to provide confirmation within five (5) calendar days from receipt of your booking request, but please contact us on info.uk@samacademy.eu if you do not receive a written confirmation within these timeframes.

2.4 Where you request places on multiple Courses, your booking request for each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to purchase places on one or more Courses will not be acceptance by us of your offer to purchase any other Courses which make up your order.

3. Cancellation and Substitution

3.1 You may cancel your booking without charge within 14 calendar days following the date that that we confirm acceptance of your booking (“Cooling Off Period”) provided that your notification is sent in accordance with clause 3.3. Where cancellation is made in this period, we will reimburse you in full for any course fees using the same payment method as that used by you.

3.2 Cancellation of any booking at any time after expiry of the Cooling Off Period shall be subject to the following charges:
(i) 100% of the Course fees are payable if a cancellation notice is received less than 5 calendar days prior to the Course commencement date.
(ii) 50% of the Course fees are payable if a cancellation notice is received between 14 and 5 calendar days prior to the Course commencement date.
(iii) An administration fee of £ 250 of the Course fees. Is payable for cancellation at any time following the Cooling Off Period but prior to the periods detailed in paragraphs (i) and (ii) above.

3.3 All booking cancellations must be sent to and received by us at the following email address info.uk@samacademy.eu, (clearly stating your booking reference the date of the relevant Course and name of Attendees withdrawing). You acknowledge that these refund rights are your sole remedy in relation to any cancellation of your booking and all other liability is expressly excluded.

3.4 You may on written notice (such notice to be received at least 3 working days prior to the Course date and sent to info.uk@samacademy.eu) substitute any Attendee with another employee from your organisation without additional charge.

3.5 You may book a Course for yourself or for your employees but you may not make bookings as an agent for any third party or sell or otherwise substitute or transfer places on the Course to others save as permitted in clause 3.4.

3.6 We may (at our sole discretion) change the date or cancel a Course at any time for any reason. Where we change the date or cancel the Course for any reason except due to a Force Majeure Event (in which case the terms of clause 5 shall apply), we shall offer you the option of attending any rescheduled Course that we choose to organise (acting in our sole discretion). If you promptly notify us in writing that you do not wish to attend the rescheduled Course or if we elect not to reschedule the Course then you will (as your sole remedy) be entitled, at your discretion, to receive either a credit note or a refund in respect of any Fees paid in advance for the Course. 


4. Course Provision

4.1 We will provide the Course with reasonable skill and care and in accordance with the description provided on the Website at the time of your booking request. However we may change the format, speakers, content and venue location (provided such location change is within reasonable proximity of the original venue) at any time and for any reason, whether or not due to a Force Majeure Event, and in each case without liability.

5. Force Majeure

5.1 Where a Force Majeure Event has an adverse impact on our ability to run a Course at the planned venue or on the planned date, then we shall be entitled but not obliged (in our sole discretion) to either: (i) provide an alternative venue for the Course; and/or (ii) reschedule the Course. Any of the Fees paid in advance shall be applied to any rescheduled Course and you shall not be entitled to object to such rescheduled Course or have any right to claim any compensation in respect thereof. If we are unable or elect not to reschedule the Course, then you will (as your sole remedy) be entitled, in your sole discretion, to receive either a refund or credit note in respect of any Fees paid in each case less an administration charge equivalent to £ 250 which we may (in our sole discretion) either deduct from any refund or credit note or invoice you separately.

5.2 Subject to the provisions of clause 5.1, we shall have no liability for any delay or failure to carry out our obligations under this Agreement, if such delay or failure results from a Force Majeure Event.

6. Fees and Payment

6.1 Unless otherwise specified at the time of your purchase the Fees are exclusive of VAT but are inclusive of all Course Materials as detailed on the relevant Course information on the Website at the time of your booking request.

6.2 You are responsible for all costs incurred in connection with any Attendees’ attendance at the Course e.g. accommodation and travel costs.

6.3 We may invoice you for the Fees from the date of our booking acceptance and shall be paid within 10 days of the invoice date or 28 calendar days prior to the date of the start of the relevant Course, whichever is earlier. We reserve the right to refuse admission to any Attendee if the corresponding Fees have not been paid.

7. Attendees

7.1 We may (at our sole discretion) refuse any Attendee admission to a Course pursuant to clause 6.3 or ask an Attendee to leave a Course venue if he/she fails to comply with all reasonable instructions issued by Deloitte or any third party venue owner; or who in the opinion of Deloitte represents a security risk or nuisance to the running of the Course.

8. Data Protection

8.1 The personal information that you or any of your Attendees provide to us in connection with the Course will be held on our database and shall be used to administer the relevant Course and may be used by us (or shared with any other member firm of the Deloitte Touche Tohmatsu network) to market any Deloitte SAM Academy products or any other related products we believe may be of interest to you or your Attendees. If you don’t wish to receive any information on other products, please notify us in writing at info.uk@samacademy.eu. We will process your information in accordance with the Data Protection Act 1998 (and for more information regarding how we may collect and use your personal information please see our privacy policy on the Website).

9. Intellectual Property

9.1 All Intellectual Property Rights in the Courses and the Course Materials are owned by Deloitte and you do not have any rights in the Courses and Course Materials save as expressly permitted herein.

9.2 On payment of the Fees we grant each Attendee a limited, non-transferable non-exclusive licence to use the Course Materials for purposes of the relevant Course and for his/her own personal reference purposes.

9.3 You and your Attendees are NOT permitted to:
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
(ii) record on video or audio tape, relay or other means the Course given;
(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer; nor
(iv) remove any copyright notice or disclaimer contained in the Course Materials.

10. Limitation of Liability

10.1 Nothing in the Contract shall limit our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation or any liability which cannot be excluded under the applicable law.

10.2 The training courses we provide are for general guidance purposes only and we do not guarantee the accuracy or completeness of the information supplied during the Course (including without limitation, any Course Material). It is your responsibility to assess whether the Course meets your needs and we do not make any guarantee that your or your Attendees will obtain a particular result from participation in the relevant Course.

10.3 In no event shall we be liable, whether in contract, tort (including, without limitation, negligence), under statute or otherwise for:
(i) any loss or damage as a result of your use or reliance on any information or teaching material supplied by us and/or our personnel in connection with the Course;
(ii) loss or damage incurred as a result of third party claims;
(iii) loss of profit, goodwill, business opportunity or anticipated savings;
(iv) loss of or corruption to data; or
(v) incidental, special, punitive, exemplary, indirect or consequential loss or damage;
in each case howsoever caused, even if foreseeable, arising under of in relation this Agreement.

10.4 In the event that we are liable to you under this Agreement for any reason, our total liability to you in relation to a Course shall be limited to the Fees paid by you for that Course.

10.5 Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to this Agreement. Subject to clause 10.1, no implied conditions, warranties or other terms apply.

10.6 Any claim must be made within 12 months of the cause of action arising.


11. Miscellaneous

11.1 This Agreement is governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the English courts.

11.2 A person who is not party to this Agreement shall not have any rights to enforce its terms.

11.3 These terms and conditions may be amended from time to time but your booking will be subject to the terms and conditions in force at the time you make your booking request.

11.4 Whilst you may not assign this Agreement save as permitted in clause 3.3, we may assign this Agreement to a third party without prior notice to you.